As the Administrative Assistant to The Thompson Group, I wear many hats. My favorite hat to wear is the one where I get to interact with you all, our friends and clients. Whether that be taking room in your home, delivering brochures or flyers, or planning client appreciation events, I thoroughly enjoy getting to know you.
Obviously, my job is to support your real estate advisors, and it starts before the initial meeting with potential buyers or sellers. I put together the Seller’s Pack and Buyer’s Pack the advisors provide to the client. For buyers, this means including a lot of various information about Estes Park. For sellers, I include information about fire mitigation and how to get your home ready for sale. We’re always looking for ways to improve these packets, so let us know if you have any ideas as to what should be included.
I frequently input the information on new listings into the multiple-list service (IRES), sorting through and choosing the best photos and creating captions. When applicable, I create the news- paper ads and send them to the Estes Park News. I also gather utility history from providers, create the brochures and flyers that are placed in homes (with help from Trenton, our marketing specialist), and create email templates for our agents to send to other agents showing your property.
As you all know, the success of “your trusted real estate advisor” is all about connections with our friends and clients. Our goal is to be in regular contact with you, whether by mail, phone, email, or in person at our events. I create and send out mailings (like this newsletter), postcards, and plan events like Pie Day and our sponsorship of Cowboy Brad’s sing-a-longs. As a member of the Rotary Club of Estes Park, my favorite client connection is sending out the Rotary Friendship Card for Local Discounts to our local friends and clients.
My job entails a lot of additional details that are too many to list here. My heart lies in providing the best customer service to our friends and clients in order for your real estate advisors to provide the highest level of value to you. I enjoy the opportunity to get to know all of you, and it brings me joy to know that your needs are taken care of – both in real estate and in your personal lives.
-Karen Thompson